Effective Date: October 3, 2026
Welcome to tilbaleather. These Terms of Service govern your access to and use of our website and your purchase of leather goods from us.
By accessing our website, browsing our products, placing an order, or otherwise using our services, you agree to these Terms of Service.
Please read these Terms carefully before using our website or placing an order.
1. About These Terms
These Terms of Service establish the conditions under which you may use our website and purchase products from tilbaleather.
If you do not agree with these Terms, please do not use our website or place an order.
We may update these Terms from time to time. The version applicable to your purchase is the version in effect at the time you place your order, unless applicable law requires otherwise.
2. Use of Our Website
You agree to use our website only for lawful purposes.
You must not:
- Use the website for fraudulent or unlawful purposes
- Attempt to gain unauthorized access to our website or systems
- Interfere with website security or functionality
- Introduce malicious code, viruses, or harmful software
- Copy or reproduce website content without appropriate authorization
- Use automated systems to improperly access or collect information from the website
- Misuse our products, website, or services
We reserve the right to restrict access to our website where reasonably necessary to protect our website, customers, business, or systems, subject to applicable law.
3. Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, measurements, and other information displayed on our website are accurate.
However, minor differences may occur due to:
- Screen settings
- Lighting conditions
- Photography
- Natural variations in leather
- Manufacturing characteristics
- Product updates
Leather is a natural material and may contain variations in grain, texture, color, or appearance. Such natural characteristics may vary from one product to another.
4. Product Availability
Products displayed on our website are subject to availability.
We may update product availability, descriptions, specifications, or pricing from time to time.
If a product becomes unavailable after you place an order, we will contact you regarding the available options and, where applicable, provide a refund for an unavailable product.
5. Prices
Product prices are displayed on our website at the time of purchase.
The applicable price is the price displayed during checkout before you submit your order, subject to obvious pricing errors and applicable law.
The final order amount will be presented before payment is completed.
Your bank or financial institution may apply additional fees, such as currency conversion or international transaction fees. Such fees are outside our control.
6. Orders
When you place an order, you are making an offer to purchase the selected products under these Terms.
After submitting an order, you may receive an order confirmation.
An order confirmation acknowledges that we have received your order request. It does not necessarily mean that the order has been accepted in every circumstance.
We reserve the right to cancel or decline an order where permitted by applicable law, including where:
- A product is unavailable
- There is an obvious pricing or product information error
- Payment cannot be successfully processed
- We identify suspected fraud or unauthorized activity
- The order contains inaccurate information
- Circumstances outside our reasonable control prevent fulfillment
If we cancel an order after payment has been received, an applicable refund will generally be issued through the original payment method.
7. Payment
We currently accept Stripe as our payment method.
Payment must generally be successfully authorized before an order can be processed.
Stripe may perform payment authorization, security, and fraud-prevention checks.
If payment is declined or cannot be successfully authorized, your order may not be completed.
We do not intentionally request or store complete payment card information through ordinary customer support communications.
8. Shipping
We currently offer free shipping throughout Germany.
Our standard shipping estimates are:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total shipping time: 4–6 business days
The standard order cut-off time is:
2:00 PM AEST, Monday–Friday
Orders placed after the cut-off time, on weekends, or on applicable public holidays may be processed on the next business day.
Delivery estimates are estimates rather than guaranteed delivery dates and may be affected by circumstances outside our reasonable control.
For additional information, please refer to our Shipping Policy.
9. Delivery Information
You are responsible for providing accurate and complete shipping information when placing an order.
Please ensure that your:
- Name
- Street address
- House or apartment number
- Postal code
- City
- Contact information
are accurate.
We are not responsible for delays or failed deliveries caused by inaccurate or incomplete information supplied by the customer, except where otherwise required by applicable law.
10. Returns
We offer free returns for eligible purchases within our 30-day return window.
The 30-day period generally begins on the date the order is delivered.
Returned products should generally be unused or unworn, in their original condition, and include original packaging and applicable accessories where reasonably possible.
Certain products or circumstances may be subject to additional return conditions where permitted by applicable law.
For complete details, please refer to our Return Policy.
11. Refunds
Approved refunds will generally be issued to the original payment method used for the purchase.
Our standard refund processing time is:
4–6 business days after the refund has been processed.
The time required for a refund to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.
Nothing in these Terms limits any mandatory refund or consumer rights available under applicable law.
12. Damaged, Defective, or Incorrect Products
If you receive a product that is damaged, defective, or different from what you ordered, please contact us as soon as possible.
We may request:
- Order information
- Photographs of the product
- Photographs of packaging
- A description of the issue
- Other information reasonably necessary to investigate the matter
We will review the issue and provide an appropriate remedy in accordance with applicable law.
13. Natural Leather Characteristics
Our products are made from leather and may naturally vary in:
- Grain
- Texture
- Color
- Markings
- Surface appearance
These variations may be inherent characteristics of natural leather and do not necessarily indicate a defect.
Where a product has a genuine defect or does not conform to applicable legal requirements, your statutory rights remain unaffected.
14. Intellectual Property
Unless otherwise stated, the content of our website, including:
- Text
- Product descriptions
- Photographs
- Graphics
- Logos
- Page layouts
- Design elements
- Website materials
is owned by or licensed to tilbaleather and may be protected by applicable intellectual property laws.
You may not reproduce, distribute, modify, publish, sell, or commercially exploit our website content without appropriate authorization, except where permitted by law.
15. User Communications
If you contact us through email, live chat, contact forms, or other communication channels, you agree not to submit unlawful, abusive, threatening, fraudulent, or harmful content.
We may retain communications where reasonably necessary for customer service, security, dispute resolution, legal compliance, or business administration.
16. Privacy
Our collection and use of personal information are described in our Privacy Policy.
By using our website, you acknowledge that personal information may be processed as described in that policy and in accordance with applicable data protection laws.
17. Third-Party Services
Our website may rely on third-party services to provide certain functionality, including payment processing and other technical services.
For example, Stripe processes payments made through our website.
Third-party services may have their own terms and privacy policies.
We are not responsible for the independent policies or practices of third-party providers, except to the extent required by applicable law.
18. Links to Third-Party Websites
Our website may contain links to third-party websites or services.
These links may be provided for convenience or informational purposes.
We do not control third-party websites and are not responsible for their content, availability, security, or privacy practices.
You should review the applicable terms and privacy policies of third-party websites before using them.
19. Website Availability
We aim to keep our website available and functioning properly, but we do not guarantee that the website will always be:
- Available
- Uninterrupted
- Error-free
- Secure
- Free from technical defects
Website availability may be affected by maintenance, technical problems, security incidents, network issues, or circumstances beyond our reasonable control.
20. Prohibited Activities
You must not use our website to:
- Commit or facilitate unlawful activity
- Attempt to defraud us or another customer
- Interfere with website security
- Attempt unauthorized access to systems
- Distribute malware or harmful software
- Scrape or collect website information improperly
- Impersonate another person
- Submit false or misleading information
- Abuse promotional, return, refund, or payment processes
We may take appropriate action where prohibited activity is identified, subject to applicable law.
21. Disclaimer
To the maximum extent permitted by applicable law, information provided on our website is intended for general product and business information.
We do not exclude or limit any warranty, condition, guarantee, right, or remedy that cannot lawfully be excluded or limited.
Nothing in these Terms is intended to remove or restrict mandatory consumer protections.
22. Limitation of Liability
To the maximum extent permitted by applicable law, we will not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products where such liability can lawfully be excluded.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited, including liability for rights or remedies that are mandatory under applicable law.
23. Events Beyond Our Control
We will not be responsible for delays or failures caused by circumstances beyond our reasonable control.
Such circumstances may include:
- Natural disasters
- Severe weather
- Transportation disruptions
- Carrier delays
- Strikes or labor disruptions
- Government restrictions
- Internet or telecommunications failures
- Security incidents
- Other unforeseen circumstances
Where possible, we will take reasonable steps to reduce the effects of such events.
24. Changes to Our Services
We may modify, suspend, or discontinue parts of our website or services from time to time.
We may also update product information, availability, features, or website functionality.
Any changes will not affect rights that have already accrued to you under applicable law.
25. Changes to These Terms
We may update these Terms of Service from time to time.
When we make changes, we will update the Effective Date at the beginning of this document.
You should review the Terms periodically.
Your continued use of the website after an updated version becomes effective may constitute acceptance of the updated Terms to the extent permitted by applicable law.
26. Governing Law and Consumer Rights
These Terms are subject to applicable laws.
Nothing in these Terms is intended to deprive consumers of mandatory rights or protections available under the laws that apply to their purchase or use of our services.
Where applicable, mandatory consumer protection laws will continue to apply.
27. Severability
If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted or modified to the extent necessary to make it enforceable where legally permitted.
The remaining provisions will continue to apply.
28. No Waiver
If we do not immediately enforce a provision of these Terms, this does not mean that we waive our right to enforce that provision in the future.
Any waiver must be made in accordance with applicable law.
29. Contact Us
If you have questions about these Terms of Service, an order, payment, shipping, returns, refunds, or our services, please contact us using the information below.
30. Business Information
Business Name: tilbaleather
Legal Business Name: Tilba Leather
Contact Number: +61410306111
Business Address: 24 Bate St, Central Tilba NSW 2546
Support Email: info@tilbaleather.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)