Contact us

We’re here to help. If you have a question about our leather goods, your order, shipping, returns, refunds, or anything else related to tilbaleather, please feel free to get in touch with us.

Get in Touch

Whether you need help before placing an order or assistance with an existing purchase, our customer support team is available to assist you.

Customer Support

Email: info@tilbaleather.shop
Phone: +61410306111
Live Chat: Available 24/7

For order-related questions, please include your order number when contacting us so we can assist you more efficiently.

Order Support

If you need assistance with an order, you can contact us regarding:

  • Order status and updates
  • Product information
  • Shipping and delivery
  • Tracking information
  • Returns and exchanges
  • Refunds
  • Damaged or defective products
  • Incorrect or missing items
  • Payment-related questions
  • Order changes or cancellations

Business Hours

Our customer support team is available during the following hours:

Monday – Friday: 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)

Our live chat support is available 24/7.

Messages received outside regular business hours will be handled as soon as possible during the next available support period.

Before Contacting Us

For faster assistance, please provide relevant information such as your order number, the email address used for your purchase, and a clear description of your question or concern.

If your inquiry concerns a damaged, defective, or incorrect item, photographs may also help us understand the issue and provide appropriate assistance.

We’re Happy to Help

At tilbaleather, we value our customers and aim to provide clear, helpful, and timely support. Please don't hesitate to contact us if you need assistance.

Business Information

Business Name: tilbaleather
Legal Business Name: Tilba Leather
Contact Number: +61410306111
Business Address: 24 Bate St, Central Tilba NSW 2546
Support Email: info@tilbaleather.shop
Live Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)