Effective Date: October 3, 2026
Welcome to tilbaleather. This Payment Policy explains the payment methods available on our website, how payments are processed, payment security, order confirmation, failed payments, refunds, and other payment-related matters when purchasing our leather goods.
By placing an order on our website, you agree to the payment terms described in this policy.
1. Accepted Payment Method
We currently accept Stripe as our payment method.
All payments made through our website are processed securely through Stripe's payment infrastructure.
When completing your purchase, you will be directed through the available Stripe payment process to provide the payment information required to complete your transaction.
2. Payment Processing
Payment must be successfully authorized and completed before an order can be processed.
After you submit your order, the payment may be subject to authorization and security checks. Your order will be considered confirmed once the payment has been successfully processed and you receive an order confirmation.
We reserve the right to delay or cancel an order if payment cannot be successfully authorized or if a transaction is identified as potentially fraudulent or unauthorized.
3. Payment Security
Payment information submitted through our website is processed by Stripe.
We do not intentionally store complete payment card details on our own systems when those details are processed directly by Stripe.
Stripe may use security measures and fraud-prevention systems to protect payment transactions and detect unauthorized activity.
You should always ensure that the payment information you provide is accurate and belongs to you or that you are authorized to use it.
4. Order Confirmation
After your payment has been successfully processed, we will provide an order confirmation using the contact information supplied during checkout.
The confirmation may include:
- Order number
- Products purchased
- Quantity
- Order amount
- Shipping information
- Payment status
- Other information relevant to your order
If you do not receive an order confirmation after completing payment, please contact our customer support team.
5. Payment Authorization
Some transactions may require additional authorization or verification by your bank, card issuer, Stripe, or another payment service involved in processing the transaction.
If additional verification is required, the order may remain pending until the payment has been successfully authorized.
We are not responsible for delays caused by a bank, card issuer, payment provider, or other third-party financial institution.
6. Failed or Declined Payments
If your payment is declined, unsuccessful, or cannot be authorized, your order may not be completed.
Possible reasons for a failed payment may include:
- Incorrect payment information
- Insufficient funds
- Bank restrictions
- Card restrictions
- Security or fraud checks
- Expired payment credentials
- Payment authorization failure
- Technical issues with the payment provider
If your payment fails, you may be able to try again using the available Stripe payment process.
7. Duplicate Payments
We take reasonable measures to prevent duplicate charges.
If you believe that you have been charged more than once for the same order, please contact us as soon as possible with your order details and relevant transaction information so that we can investigate.
If a duplicate payment is confirmed, the applicable amount will be handled in accordance with our refund procedures.
8. Currency and Pricing
All prices displayed on our website are presented according to the currency shown during the purchasing process.
The final amount payable will be displayed before you submit your order.
The amount charged may also be affected by currency conversion fees, international transaction fees, or other charges imposed by your bank or financial institution.
Such third-party fees are outside our control.
9. Shipping Charges
We currently offer free shipping throughout Germany.
No standard shipping charge will be added to eligible orders shipped within Germany.
Our estimated shipping timeline is:
- Handling time: 1–2 business days
- Transit time: 3–4 business days
- Estimated total shipping time: 4–6 business days
Orders placed before our order cut-off time are generally processed according to our standard handling schedule.
Order cut-off time: 2:00 PM AEST, Monday–Friday.
Orders placed after the cut-off time, on weekends, or on applicable public holidays may be processed on the next business day.
10. Taxes and Applicable Charges
Any applicable taxes, duties, or other charges will be handled according to the applicable laws and the information displayed during checkout.
Where applicable, taxes may be included in the displayed product price or calculated during checkout.
Customers are responsible for reviewing the final order total before completing their purchase.
11. Refunds
If you are eligible for a refund under our applicable Return and Refund Policy, the refund will generally be processed through the original payment method used for the purchase.
We offer free returns within our 30-day return window, subject to the conditions of our Return Policy.
Once a refund has been approved and processed, our standard refund processing time is:
4–6 business days.
The time it takes for the refunded amount to appear in your account may vary depending on Stripe, your bank, card issuer, or other financial institution.
12. Cancelled Orders
If an order is cancelled before fulfillment and a refund is applicable, the payment will be refunded through the applicable payment method.
If an order has already been processed or shipped, cancellation may be subject to our applicable Return Policy.
13. Payment Disputes
If you believe there is an issue with a payment or transaction, please contact our customer support team first so that we can review the matter.
When contacting us about a payment issue, please provide:
- Your name
- Order number
- Date of the transaction
- Amount charged
- Description of the issue
- Relevant payment or transaction information
For security reasons, do not send us your complete card number, card security code, password, or other sensitive authentication information.
14. Fraud Prevention
We may use reasonable measures to identify and prevent fraudulent or unauthorized transactions.
Orders may be reviewed or delayed where there are reasonable security concerns.
If a transaction appears unauthorized, fraudulent, or otherwise suspicious, we may cancel the transaction and take other appropriate measures permitted by law.
15. Third-Party Payment Provider
Stripe is an independent payment service provider.
Payment information processed by Stripe may be subject to Stripe's own terms, privacy policy, security procedures, and applicable legal requirements.
We are not responsible for payment-processing issues caused solely by third-party financial institutions or payment providers, although we will make reasonable efforts to assist with payment-related issues where possible.
16. Payment Information and Privacy
Information relating to payments may be processed in accordance with our Privacy Policy.
We may retain limited transaction information necessary for:
- Order management
- Accounting
- Customer support
- Refund processing
- Fraud prevention
- Legal and regulatory compliance
- Record keeping
We do not intentionally request or store sensitive payment credentials through customer support channels.
17. Changes to This Payment Policy
We may update this Payment Policy from time to time to reflect changes to our payment methods, business practices, payment providers, or applicable legal requirements.
Any changes will be posted on this page, and the updated Effective Date will be shown at the beginning of the policy.
18. Contact Us
If you have questions about payments, payment authorization, failed transactions, refunds, or other payment-related matters, please contact us using the information below.
19. Business Information
Business Name: tilbaleather
Legal Business Name: Tilba Leather
Contact Number: +61410306111
Business Address: 24 Bate St, Central Tilba NSW 2546
Support Email: info@tilbaleather.shop
Live Chat Support: 24/7
Business Hours: Monday - Friday, 9:00 AM - 5:00 PM
Time Zone: Australian Eastern Standard Time (AEST)